Frequently asked questions
About City Desktop Training
We are an Adobe Authorised training centre with over 24 years of experience. We provide high quality training courses to the print, marketing, publishing, design and education industries. We have training centres in three locations in Sydney, Melbourne and Brisbane, as well as offering onsite training Australia wide. at your location. Our trainers are passionate and results driven and we take pride in the fact that we have the most Adobe Certified Instructors in the whole of Australia.
Yes. We are both Adobe and officially listed on their websites. We are proud to have 14+ Adobe certifications – that’s more than any other Australian company.
Take a peek at some of our testimonials on our course pages. Have a look at some of the great things that people say about us. We take pride in the fact that people love training here with us.
We have training venues ideally situated in 4 prime locations: Sydney, Melbourne, Brisbane and Canberra. Click on the city you want and find our Google mapped address.
Yes – we have fully functional, modern, air-conditioned training rooms that can accommodate up to 12-16 students. We can help with any specific software installations, provide your 'meet and greet' and organise catering if required. Just give us a call to discuss – 1300 441 891 or find out more information here.
We’d love to hear from you. Call us on 1300 441 891 or email us at firstname.lastname@example.org . We are constantly striving to be the best at what we do. If you’ve got feedback about your training, maybe it’s about our website, we want to know.
About our courses
All of our training centres have the option for you to attend your class either on PC or MAC (simply choose when you book your course). All the applications we train (except for Final Cut Pro) are available for and almost identical on both Macs and PCs.
We offer the latest version – CC in all of our three locations! We mainly use CC and CS6, but if you’re still using CS5 we do have that available in some locations. As an Adobe Authorised Training Centre we are given access to both the latest and beta versions of the Adobe Creative Suite, so whenever an upgrade is released, we can deliver the new features immediately.
No, we do not provide a competency-based assessment at the end of your training, although you do receive a certificate of completion that shows you attended your course at an AATC (Adobe Authorised Training Centre).
Classroom based courses are still running at our Melbourne, Sydney and Brisbane offices.
We adhere to COVIDSafe guidelines at each location, taking non-contact temperature checks upon entry and ask that you check in via our QR code
We also ensure the 1.5m physical distancing requirements are implemented in our classrooms, providing a space between you and the next student.
Hand sanitisers, tissues, etc, are available throughout the venue and we have strict cleaning practices in place.
We understand how easy it is to forget stuff if you are not using the software regularly! That’s why we offer a free resit of your course* within 6 months!
Refreshers can be requested by submitting a Resit Form with your preferred training date from our calendar and will be subject to availability.
* Short term Adobe courses only
We offer the best after course support available!
Our email support is completely free and is available for 12 months after you’ve completed your training. In most cases, we can answer your questions immediately, but it may take up to 48 hours, so don’t leave the urgent ones to the last minute.
How to organise a course
You can book online and choose to pay immediately by credit card or request a tax invoice to pass on to your accounts department and pay by EFT, cheque or credit card later.
If you prefer, you can book over the phone, give us a call – 1300 441 891 and we can organise a tax invoice/ confirmation.
Another alternative is to email us your details and the course(s) you want to attend at email@example.com
We offer the most flexible rescheduling arrangements available with nominal admin fees. Reschedule (notify us by email: firstname.lastname@example.org ) more than 10 days prior to your course and only pay $70 +gst. Within the 10 days period prior to your course, a 30% transfer fee is applicable. For more details, please see our Terms & Conditions.
Courses can be cancelled only 21 days in advance which attracts a 50% cancellation fee. Cancellation within the 21 day period will incur a 100% cancellation fee. Failure to attend a training course without notice will result in the forfeit of that course booking and any fees paid. Please see our Terms & Conditions for more details.
If you are going to be using software daily and/ or creating files from scratch, we recommend the Essentials courses, as while they are introductory, they are comprehensive and provide time-saving techniques and concepts to help with bigger projects.
If you are only going to use the software to edit existing documents and make minor changes, then the Lite courses will be enough to get started.
We offer training to suit all abilities. Maybe you’re just starting out, or perhaps you want to become the best. Have a look at our Lite, Essentials and Advanced courses, or navigate your way to the course page and have a look at our course profiles to see which course is ideal for your learning requirements. We also can provide short assessment quizzes that are a good indication of your level. If you are in between levels, then we often advise to organise private training.
If you have been using the software on a regular basis for a period of time, then you will probably be interested in our Advanced courses. We can provide a short assessment quiz that is a good indication of your level.
Yes. Custom training is ideal for those whose skills, needs or circumstances fall outside the scheduled dates and content of our public courses. If you would like some training tailored to your individual needs, or perhaps you have a big group that you need to accommodate, call us on 1300 441 891 and we can discuss the necessary arrangements. We can conduct this training either at our training centre or we can conduct on-site at your premises.
We can arrange to conduct a course one-on-one, or for a group of people. We can provide training at one of our training venues or at one of your desired locations. As we are flexible in what training you require, please call us to discuss your needs – 1300 441 891.
All courses start promptly at 9am, and we ask that you turn up at approximately 8.50am. Our training centres open at 8.30am, so feel free to get here early and come and relax with a coffee.
We like to run courses from 9am until 4.30pm (finishing times may vary on class sizes and other factors). Lunch is normally an hour, but we can be flexible to suit your needs.
No, we have a breakout area where we provide complimentary tea, coffee and biscuits. We have a water cooler and seating area for you to relax prior to your course starting and in your morning and afternoon breaks.
Please bring a notebook to take notes and USB(4GB min) if you wish to copy your files. We will have your computer set up. If you are attending a refresher course, we do ask that you bring along the courseware you were given, otherwise we charge a small fee for extra course material handed out.
No, we will provide you with either a MAC or PC, with latest software, whatever your preferred choice is.
About payments and discounts
All courses should be paid for prior to the course date, unless otherwise agreed. We understand that some companies and government organisations have payment procedures that can take longer than others and just let us know at the time of booking. Invoices outstanding in excess of 30 days may have a 5% per month fee added from the invoice date.
You can pay online, over the phone, pay by electronic transfer (EFT) or post a cheque.
- Credit Card
You can pay online or over the phone with your credit card. There is a small charge of 1.5% for Visa and Mastercard and 3% for AMEX.
- EFT (Electronic Funds Transfer) or Direct Deposit
Account Name: City Desktop Training Pty Ltd
Account Number: 327473
Please use your invoice number (and company name) as your reference.
- Cheque: Please post to our PO Box:
PO Box Q336,
Queen Victoria Building
We offer prices at very competitive rates and will price better than any Adobe Authorised Training Centre.
Yes, check out our Specials page for discounts when booking a number of courses with us. We group courses into Print Design, Web, Video & Special Effects, Digital Publishing and eLearning packages.
If you’re thinking of doing more than one course, give us a call and we can have a look at any discounts that we may be able to apply. We would like you to come back and train with us so we like to reward customer loyalty.